General enquiries

Depending on the nature of your inquiry and the method of submission, we may collect the following information:

• Your contact information: such as your name, Company name, address, billing address (if different to address), email address, phone numbers;
• Transaction details: such as: – Delivery information;
  – Billing and account details
  – Payment card details; and
• Customer service information: Information collected in connection with your enquiry by our customer services department,

as well as any other personal information you disclose to us during the course of receiving and addressing your enquiry.

The types of uses we will make of personal information collected for this type of purpose include:

• Identity verification: if required, the verification of your identity.
• Services: the provision of our services to you including: – Using your personal information in order for you to use the products and services we offer.
  – Payment processing where relevant to your enquiry, including charging, credit card authorisation, verification and debt collection.
  – To provide customer service functions, including addressing your enquiries and complaints.
• Marketing: using your personal information for the purposes set out in “Marketing services” section below.
• General administrative and security purposes: – To protect Perth’s Outback Splash’s websites from security threats, fraud or other criminal activities.
  – The use for the administration and management of Perth’s Outback Splash’s and its Related Bodies Corporate.
  – The maintenance and development of our products and services, business systems and infrastructure.
  – In connection with the sale of any part of Perth’s Outback Splash’s business or a company owned by an Perth’s Outback Splash entity.
  – To provide customer services to clients and for quality assurance and statistical analysis purposes.

Sales, tickets and bookings

Depending on the nature of your transaction with us, we may collect:

• Contact and identifying information:
  – Such as your name, Company name, address, billing address (if different to address), email address, phone numbers, and family status.
  – Alternative Contact for group bookings (name, address and phone number).
  – Details of required primary identification information (such as a current Australian drivers licence, etc).
  – Occupation and employment details (for corporate bookings).
• Payment information – Bank account credit or debit card details.

• Vendor and Supplier payments: The processing of any payments and refunds in respect of our vendors and suppliers, if applicable.
• Purchases of Perth’s Outback Splash’s products and services: Payment processing, including charging, refunds (if applicable), credit card authorisation, verification and debt collection.
• General administrative and security use as detailed in the Uses column for “General enquiries” and “Marketing services”.

Water park visits

Depending on what attractions you access at the venue or what written forms you complete onsite we may collect:

• Contact and identifying information:
  – Such as your name, Company name, address, billing address (if different to address), email address, phone numbers.
  – Details of required primary identification information (such as a current Australian drivers licence, your photo, etc).
•  Medical information (height & weight) – Information you disclose to us in relation to your ability to safely perform particular activities available at Perth’s Outback Splash, such as your height and weight, and whether you suffer any medical conditions which may preclude you from participation on our rides.
  – Details of any injury or condition you suffer during your visit to Perth’s Outback Splash.
• Any photographs, audio or video content about you captured on CCTV or other security footage on our park grounds, head office or car park facilities.
• We encourage all Guests to thoroughly review the terms and conditions before entry.

The types of uses we will make of personal information collected for this type of purpose include:

• Identity verification: if required, the verification of your identity.
• Services: the facilitation of your access to Perth’s Outback Splash and activities we provide.
• Suitability assessment: to determine whether your participation in the activities provided by us will be safe.
• Injury: to address any injury or condition you suffer during your visit to Perth’s Outback Splash, and to report any such injury or condition to emergency responders, medical professionals, and our professional advisors and insurers, as applicable.
• Lost property: to assist you in identifying and returning any lost property left at Perth’s Outback Splash.
  General administrative and security use
• To monitor your visit at Perth’s Outback Splash, and ensure public peace within the Park and your compliance with our entry conditions.
• As detailed in the Uses column for “General enquiries” and “Marketing services”.

Marketing services

Depending on your interactions with us, we may collect:

• Contact information: Such as your name, email address, current postal and residential addresses, phone numbers, country of residence and age.
• Online and point of sale account: Details connected to your account with us, such as your contact information, payment information and any personal information contained in any interactions you have with us via your account.
• Website enquiries: Such as your name, email address, phone number and any information you provide to us as part of your message.

• General marketing and consumer analytics: using your personal information:
  – To aggregate with other information and to then use it for marketing and consumer analytics.
  – To offer you updates on products, events or information that may be of interest to you.
  – For marketing and promotional activities by us (including by direct mail, telemarketing and email) such as our email alerts and newsletters.
  – For the Uses detailed above in “General enquiries”.
• Social media and online accounts: If you participate in our social media platforms (such as Facebook, Twitter and Instagram) via our website and you provide us your personal information, we will use it for: – Facilitating and moderating your use online..
  – Responding to social media messages.
  – Promoting our products and services online and via social media.
  – Fulfilling social media platform rules.

Human resources

• Contact information: Such name, e-mail address, current postal and residential address, phone numbers, country of residence, next of kin contact details.
• Employee record information
• Identifying information: Such as your photo, passport and residency details, date of birth.
• CV, resume or application related information: Such as the details provided in your resume or CV, your eligibility to work in Australia, your education, previous employment details, professional memberships or trade qualifications.
• Tax, superannuation and payroll information: Such as your Tax File Number and ATO Declaration, Superannuation details and financial institution details.
• Background check information: Information obtained from you or third parties to perform background checks.
• Medical or health information which you voluntarily provide to us as part of pre-employment medicals, random drug and alcohol testing or such other information which may be related to an incident which has occurred during the course of your employment.
• Performance related information: Pre-employment testing and other information collected by Perth’s Outback Splash systems in the course of the employee or contractor’s engagement with Perth’s Outback Splash.
• Information collected from referees
• Security information: Such as CCTV footage and photographs taken on our premises.

• Background checks: Utilising the information collected for the purpose of assessing candidate suitability for role, including by obtaining:
  – Verification of your identity and age.
  – Criminal history background checks.
  – Review of publicly available information including via LinkedIn, Facebook, Twitter, Instagram, YouTube.
  – Confirmation of eligibility to work in Australia.
  – Confirmation of education and qualifications.
  – Confirmation of previous employment.
  – Consideration regarding medical leave.
• Administration and performance monitoring use: Utilising the information collected for the purpose of:
  – Dealings related to the employer/employee relationship or the contractor/principal relationship (as the case may be).
  – Use of such information whether or not the employment or contractor relationship is prospective, current or past.
  – Use of such information to monitor systems, performance and time usage and internet usage.
  – The use of your personal information collected in the administration and management of Perth’s Outback Splash.